Refund Policy

Last updated 4 October 2026

This explains when you can get your money back from Chomi. It says the same thing as the Refunds section of our Terms of Service; this page exists so it has an address of its own.

Cancelling

You can cancel at any time from Settings. Your plan stays active until the end of the period you have already paid for, and does not renew after that. Nothing is deleted when you cancel: your briefs, interviews and content stay where they are.

Monthly plans

We do not refund part of a month you have already started, because you keep the use of it until it ends. If you were charged for a month you did not mean to start (a renewal you meant to cancel, a plan bought twice, a charge you did not expect), tell us and we will refund it.

Yearly plans

If you cancel a yearly plan within 14 days of buying it and have not generated anything, we will refund it in full.

After that, or if you have used it, we do not refund the remainder automatically. A year is discounted precisely because it is committed up front. If your circumstances have changed, write to us and we will look at it. We would rather sort something out than keep money from somebody who cannot use the product.

Work already produced

Generating a brief, running an interview or writing a piece of content spends real money with our AI providers the moment it runs, and that money is not returned to us. Work that has already been produced is therefore not refundable.

If something failed through our fault (a generation that errored, an interview that was lost, output that never arrived), tell us. We will restore the allowance or produce the work again at no charge. That is not a refund, but it is the thing you were actually paying for.

Credit top-ups

Credits you have bought and not yet spent are refundable. Credits already spent are not, for the reason above. Credits do not expire, so there is no rush to use them.

When the service is broken

If Chomi is materially unusable for a meaningful stretch of your billing period, ask and we will agree a pro-rata refund for the time it was down.

How to ask

Email hello@chomi.io and say what you want refunded and why. We aim to reply within two working days, and to pay approved refunds within ten. Refunds go back to the card or account you paid from; we cannot send them anywhere else.

Payments are processed by PayPal. A refund we approve is issued through PayPal and goes back to the card or account it came from, usually within a few working days of us sending it.

If you think a charge is wrong, please write to us before asking your bank to reverse it. A chargeback costs us a fee on top of the amount and takes months to resolve, where an email usually takes a day.

Your statutory rights

Nothing here removes rights you have under the consumer law of your own country. Where that law gives you more than this policy does, the law wins.

Consumers in the UK and EU have a 14-day right to cancel a digital service. Because generation starts as soon as you ask for it and cannot be returned, asking us to generate something within those 14 days counts as asking us to begin, so that part is no longer refundable, while anything unused still is.